Developing and Implementing Key Performance Indicators (KPI) And Key Results Area (KRA)

By the end of the course, you will be able to:

• Defining KPI and its relevance to your areas of responsibility.
• Setting expectations and working together to improve performance.
• Assessing and reviewing performance strengths and weaknesses.
• Enhancing awareness of obstacles to success and taking actions to overcome them.
•  Contributing to organizational objectives.

Supervisors, Executives, Managers, Senior Management and anyone who needs to handle their areas well.

MODULE 1: KEY PERFORMANCE INDICATORS (KPI) & Key Result Areas (KRA)

• ‘What’ and ‘why’ of KRA
• The difference between KRA and KPI
• Success story – results of KRA implementation setting business KPI
• ‘What’ and ‘why’ of business KPI
• Define your business direction
• Specify your business KRA and KPI
• Specify your business target
• Turn your business measurement into dollar and cents

MODULE 2: SETTING OPERATIONS KPI

• ‘What’ and ‘why’ of operations KPI (down-stream concept)
• Specify the operations processes
• Specify the interaction of operations processes
• Measurement principle: QQCT
• Specify the KPI of the operations processes

MODULE 3: CASCADING DOWN THE KPI to YOUR NEXT LEVEL

• Concept: result focused vs tasks orientated
• Breakdown your KPI by sections
• Assesses the competency of your department
• Assign and set KPI for your next level
• Assess the feasibility of your KPI assigned

MODULE 4: PERFORMANCE MANAGEMENT

• Track the achievement of the KPI
• Report the achievement of the KPI
• Improve the achievement of the KPI

MODULE 5: PERFORMANCE APPRAISAL

• Concept of performance appraisal
• Design of performance appraisal form
• Using of performance appraisal review form

MODULE 6: LINKING & ALIGNING OF KPI ACHIEVEMENT TO PERFORMANCE APPRAISSAL REVIEW FORM

• Assessment on performance results
• Assessment on behavioral performance
• Justification for salary increment
• Setting of KPI for next year
• Development plan for next year

MODULE 7:LINKING PERFORMANCE APPRAISAL REVIEW TO BONUS/ SALARY INCREMENT CALCULATION

• Guideline for bonus/salary increment calculation
• Decision on bonus/salary increment pool
• Distribution of bonus/salary increment pool
• Sequence and process planning in performance appraisal review exercise.

Interactive Presentation, Group Activities and Group Presentation and Debriefing and lots of interactions.

DR BALAN DASS
HR Business Coach
PhD (Adult & Continuous Ed, UPM)
 M.Ed (Training & Development, UK) 
Post-Grad Dip HRM (UK) 
C-IV Certificate in Training and Workplace Assessment (Australia)
CAHRP

Work Experience
Dr Dass comes with 30 years of HR, Learning and Development corporate work and training experience. Early in his career, Dr Dass worked for SMEs’ and MNC before setting up his own human resource and training practice. 

He worked as a HR Manager in a leading Real Estate Agency with a work force of about 500, before he moved on to Electrolux Group, as their Training Manager at the Electrolux Business School. Here, he helped to design, deliver and evaluate training programs conducted at all levels. He had personally commissioned a video shoot on operations cleaning for the cleaners which is still being used. He ran supervisory, executive and management development programs at the Electrolux Business School. 

Dr Dass was the CEO and  Principal of Skills and Management Institute of SKB. During his tenure, he also developed and organized conventions, boot camps for the real estate agents. He can be mentioned as the pioneer who created a systematic training curriculum for the real estate industry in Malaysia

Dr Dass also has served at leading private and public universities including institutions from Australia, UK, USA and France, who are affiliated with local universities. Some modules taught by him, includes, Change Management, Leadership, Human Resource Management, Adult and Continuing Education.

Professional Membership

• Life member and National Deputy President of Malaysian Institute of Human Resource Management (MIHRM) 2010-2012. 
• National Vice- President, Academic/certification director for OUM-IPD-MIHRM Diploma collaboration.
• Chairman - Academic education and training Membership of Malaysian Institute of Management  and Technology Association of Malaysia, 2012-2013

Professional Certification  

• 1.Certified “Catalytic Instructor” by Dr Scott Parry of Training House US
• 2.Accredited trainer for TEAM Management Systems, UK, 
• 3.Accredited trainer for DTS International, DISC Inventory, Australia, 
• 4.Accredited trainer for Tee Side Tertiary College, UK, in Supervisory Management. 
• 5.Certified Trainer (MIM) & HRDF
• 6.Certified trainer to conduct the Pin Plan Program from Germany. 
• 7.Certified change management practitioner by PROSCI USA

Appointments and Awards

• Professional advisor by the Chartered Institute of Personal and Development (CIPD) UK.
• HR Consultant with the National Human Resource Center, PSMB, Malaysia 
• ‘Excellent Facilitator’ Award for the year 2011 from MIHRM. 
• Competent Toastmaster and has held positions from being a committee member to president and division governor, in Toastmaster International, and Rotary International, where he was invited to
• facilitate youth development programs in Spain, Australia, USA, India and Malaysia.
• Disciplinary committee at the Royal Lake Club, Malaysia  

Author
As an author, he has published: ‘Adult & Continuing Professional Education Practices’, published by Patridge-Penguin 
To contact Dr Dass for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869  628 | or email: info@iTrainingExpert.com

Or

“I was confused about the topics before attending this course, but what I learned about the “balance score card” in this training really helped me to understand KPI and KRA. The trainer had good and clear skills.”– Tan Chuen Keat, Woongjin Coway (M) Sdn Bhd.

KPI and KRA are pretty fresh subjects for me as previously I was only just evaluated by my superiors. Dr. Balan taught us a lot about the implementing and developing the subjects until the gap of knowledge was filled in my mind. I now have a much clearer picture on it. I particularly liked his examples. Easy to understand and very good, overall” – Ng Jiunn Jie, Woongjin Coway (M) Sdn Bhd

“Before attending this course I really felt like I had little knowledge about KPI/KRA. This training taught me a lot about the fundamentals on KPI, KRA and what and how to derive it. After done I felt like I could share useful knowledge with my organization. The trainer was very engaging and had a good sense of humor.– Zainab binti Batin, Pristine Era Sdn Bhd.

“I wasn’t too sure about the concept of KRA before attending this course. This program taught me just how much it could be developed from JD. I really like the info and knowledge I gained after this course can be applied to my workplace. Dr. Balan is very knowledgeable and knows what he’s talking about.” – Mohd Firdauf Bin Samsudin, Khazanah Nasional Berhad. 

“I lacked knowledge in terms of KRA and KPI according to my “balance score card”, but this course taught me how to create my KRA and KPI based on my individual JD. After it was done I felt really knowledgeable on how to explain in detail this subject to my employees.” – Nur’Atiqah binti Abdullah, Malaysian Resources Corporation Berhad.

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