Today's job market has become very competitive. As a representative of the organization, how do professionals portray and choose the most suitable candidate for a job? We understand that this is not an easy task. Hence our training program was developed to enable the participants to develop this critical skill. A couple of years ago we had excessive demand but low supply of qualified man power; today the situation is reversed.
This course provides participants with the essential knowledge and skills to conduct effective competency and behavioural-based interviews. By focusing on structured questioning techniques, participants will learn how to evaluate candidates based on key competencies and past behaviours to make informed hiring decisions.
Program Objectives
• Understand the fundamentals of competency-based and behavioural interviews.
• Develop skills to prepare, structure, and conduct competency-based interviews.
• Learn how to evaluate candidate responses using objective criteria.
• Practice competency-based interviews through role plays and feedback sessions.
Learning Outcomes
By the end of the program, participants will be able to:
• Design competency-based and behavioural interview questions.
• Apply structured questioning techniques to probe candidates' past behaviours.
• Objectively evaluate candidate responses and avoid common interview biases.
• Conduct effective competency-based interviews through role plays and hands-on
practice.
HR professionals, recruiters, development practitioners and line managers, and anyone who would like to conduct interviews more effective
Module 1: Introduction to Competency-Based and Behavioural Interviews
• Understanding the principles of competency-based and behavioural interviews.
• Differences between traditional and behavioural interviews.
• Why behavioural interviews are effective in predicting future performance.
Module 2: Preparing for Interviews: Competency and Behavioural Focus
• Structuring interviews to assess key competencies.
• Developing interview guides and question banks based on competencies.
• Ensuring consistency in the interview process.
Module 3: Understanding Behavioural Interview Techniques
• Introduction to the STAR (Situation, Task, Action, Result) method.
• Crafting effective behavioural questions.
• Encouraging candidates to provide specific examples from past experiences.
Module 4: Asking the Right Questions: Probing Techniques
Module 5: Evaluating Responses Against Competency Criteria
• Establishing objective scoring criteria for competency-based responses.
• Identifying competency indicators in candidate answers.
• Practical exercises in evaluating responses.
Module 6: Avoiding Common Pitfalls in Competency-Based Interviews
• Recognizing and mitigating biases in the interview process.
• Avoiding common mistakes in competency-based interviews.
• Ensuring fairness and consistency in the interview process.
Module 7: Post-Interview Evaluation and Decision Making
• Conducting effective post-interview debriefs.
• Making fair hiring decisions using competency-based evaluation criteria.
• Documenting and analysing interview outcomes.
Module 8: Competency-Based Interview Role Plays and Practice
• Participants conduct mock interviews using competency-based and behavioural
methods.
• Role-play scenarios with feedback and critique.
• Wrap-up session and final Q&A.
SHAH SALLEH
Qualifications:
B.A. (Hons) in Jurisprudence, University of Oxford, UK
Shah Salleh is a corporate trainer, consultant and writer. He holds a degree in Jurisprudence from the University of Oxford. He is also an HRD Corp certified trainer.
Shah has more than 25 years’ experience in the corporate world. He has served companies in various industries including education, holding companies, financial institution, media, FMCG, oil & gas, manufacturing, and ICT.
He has mainly focused on human resources, which includes training, leadership and talent development, process improvement and project management. He has hold positions in all facets of Human Resources including business partnering, recruitment, industrial relations, compensation and benefit and training. He has led human resources department, including leading the HR functions for 7 countries.
Shah has been training since his corporate days as an internal trainer in areas within and outside of the human resources space. Since 2019, Shah has expanded his training experience in areas such as communications skills, leadership, writing skills and managerial skills.
Shah has trained in classroom and online. He has also trained the public and private sector. He has trained hundreds of participants that include Jabatan Pertanian Malaysia, Malaysian Bioeconomy Developmental Corporation, Institut Penyelidikan Pembangunan Belia Malaysia (IYRES), Lembaga Hasil Dalam Negeri, Malaysian Palm Oil Green Conservation Fund (MPOGCF) and Syarikat Perumahan Negara Berhad (SPNB).
Among his participants, Shah is known as a dynamic and knowledgeable facilitator. He is able to deliver the training content in an exciting manner. He is able to combine soft skills concepts with real life requirements for those on the job.
When he is not on the corporate training circuit, Shah consults on business processes, human resources and industrial relations. Shah is a certified trainer with PSMB /HRDC.
"The trainer is dynamic and is able to control the class, participants are open to express themselves."
"I hope I can carry forth the ‘people building people’ spirit with others, just as this facilitator has done." Michael Lee, Talent Management
"The program was so awesome, and really full of important subject matter that every trainer must know, and it will take you to the next level." HR Dept, MNC
"The trainer was experienced and knowledgeable, very engaging and kept the sessions lively and relevant, and would not hesitate to recommend this program to my friends and organization."
| Normal Fee | Early Bird | Group Fee |
|---|---|---|
| Sign up 1 pax | Sign up 1 pax | Sign up 3 pax or more |
| Pay 1 day(s) before course starts | Pay 14 day(s) before course starts | Pay 14 day(s) before course starts |
| MYR 2990 per pax | MYR 2600 per pax | MYR 2500 per pax |
| USD 890 per pax | USD 760 per pax | USD 730 per pax |
Upon successful completion of this program, you will receive an e-Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com
